These Terms and Conditions (Terms) form a binding agreement between Magnetic Empire Enterprises Pty Ltd trading as Queen Energy ("Queen Energy", "we", "us", "**our"") and any person who purchases, applies for, enrols in, or participates in any Queen Energy Program, or who otherwise uses the Queen Energy website (you, your, client, participant).

By submitting an application, making a payment, or accessing any Queen Energy program material, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, and any additional terms provided to you at enrolment (such as a payment plan agreement). If you do not agree to these Terms, you must not apply for or use our services.

These Terms are governed by the laws of Australia, specifically South Australia, and are drafted with reference to the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), each described further below.

2. About Queen Energy and the Program

Queen Energy is a business coaching and education brand operating from Somerton Park, South Australia, helping women turn business ideas, skills and experience into revenue-generating businesses they own.

Queen Energy offers a range of Programs from time to time, which may include cohort-based coaching programs (such as Concept to Cash Flow), one-to-one coaching, digital courses, templates, guides, memberships, live events, and other products or services. The specific inclusions, format, price and delivery method of a Program (for example, live video calls, a private community, or a self-paced learning platform) are as described to you on our website or in your enrolment or purchase materials at the time you apply or buy.

We may update, improve or change the structure, content, delivery method or schedule of any Program from time to time, including between cohorts or intakes, and may add, retire or vary Programs in our suite of offers at our discretion, provided that any change does not materially reduce the value of what you have already paid for without reasonable notice to you.

Queen Energy is a coaching and education service. We are not a financial adviser, business broker, lawyer, accountant or registered training organisation, and nothing provided through any Program constitutes financial, legal, tax or accounting advice. You should seek independent professional advice specific to your circumstances before making financial, legal or business decisions.

3. Eligibility, Application and Enrolment

Some Queen Energy Programs (such as cohort-based coaching) are application-based; others (such as digital products, courses or memberships) can be purchased directly. Where a Program is application-based, submitting an application, attending a discovery or enrolment call, or expressing interest does not guarantee you a place. We may accept or decline any application at our sole discretion, including on the basis of capacity, fit with the Program, or the information you provide.

You must be 18 years or older to apply for or participate in the program. The program is offered to women, consistent with the program's positioning and community design; by applying, you confirm you meet any eligibility criteria described in the application process.

You agree to provide accurate, current and complete information during the application and enrolment process, including your name, contact details and payment information, and to update us if any of that information changes. Enrolment is confirmed only once we have accepted your application and received the applicable payment (or first installment, where a payment plan applies).

4. Fees, Payment and Refunds

The fee for a Program is as quoted to you at the time of purchase or application, payable in full or by an installment plan if one is offered to you in writing. Prices are shown in the currency stated at checkout or in your enrolment agreement;

Payment plans, where offered, must be completed according to the schedule agreed at enrolment. If an installment payment is not received by its due date, we may suspend your access to the program, coaching calls and community until payment is brought up to date, and may charge a reasonable late payment administration fee where permitted by law.

Refunds. Because Queen Energy Programs reserve you a seat, a place in a cohort, or grant you immediate access to coaching capacity or digital content from the moment you are accepted or purchase, fees are generally non-refundable once you are enrolled or have received access, except where: you are entitled to a remedy under the Australian Consumer Law (see clause 10 below), which we cannot and do not exclude; a statutory cooling-off period applies under the Australian Consumer Law because your agreement was the result of unsolicited contact (for example, an unsolicited sales call) — in that case you may have a right to terminate within 10 business days, and we will honour that right; or we cancel or materially fail to deliver a Program, in which case we will offer you a place in a future cohort or a refund of fees paid for sessions not yet delivered, at our discretion.

5. No Guaranteed Results

Concept to Cash Flow provides coaching, strategy, structure, and support to help you take a business idea from concept to a launch-ready offer. Your results depend on factors outside our control, including your effort, existing resources, market conditions, and decisions made by your customers.

Queen Energy does not guarantee any specific outcome, including any level of income, revenue, client numbers, business valuation, or that you will launch or successfully operate a business as a result of the program. Any example, case study, testimonial or income reference we share reflects an individual's specific results and experience and should not be taken as a typical or guaranteed result for you.

Nothing in our marketing, on our website, or communicated by us or our team is intended to be, and must not be relied on as, a promise or guarantee of financial or business outcomes.

6. Participant Responsibilities and Code of Conduct

To get the most from the program, and to protect the experience of other participants, you agree to: engage with the program in good faith, including attending scheduled calls where reasonably possible and completing agreed actions between sessions; treat Queen Energy's team and other participants with respect, and not engage in harassment, discrimination, or abusive behavior in any coaching call, community space or communication channel; take responsibility for your own business, legal, financial and tax decisions, including obtaining any licenses, registrations or professional advice your business requires; and not record, screenshot or share coaching calls, community discussions or program materials outside the program without our prior written consent, other than for your own personal reference.

We may remove you from the program, without refund, if you seriously or repeatedly breach this clause, including abusive conduct towards our team or other participants, or conduct that puts the safety or wellbeing of others at risk.

7. Confidentiality

During the program you may share business ideas, personal circumstances or other sensitive information in coaching calls or the community. We treat what you share with Queen Energy as confidential and will only use it to deliver and improve the program, unless you agree otherwise or disclosure is required by law (see our Privacy Policy for how we handle personal information).

Where a Program includes a group component (such as a small cohort, mastermind, or community) in which participants share ideas openly, you also agree to keep confidential any business idea, personal information or material shared by other participants or coaches, and not to use another participant's idea, materials or personal information for your own commercial purposes without their consent.

8. Intellectual Property

All program materials — including frameworks, templates, worksheets, session recordings, slide decks, written content and the Queen Energy and Concept to Cash Flow names, branding and logos — are owned by Queen Energy (or licensed to us) and protected by copyright and other intellectual property laws.

We grant you a personal, non-exclusive, non-transferable licence to use program materials for your own business, for as long as you need them. You must not resell, publish, teach, distribute or otherwise commercialise our program materials, in whole or in part, without our prior written consent.

You retain ownership of your own business idea, brand, content and any intellectual property you create during the program. Nothing in these Terms transfers ownership of your business or its intellectual property to Queen Energy.

9. Limitation of Liability and Indemnity

To the maximum extent permitted by law, and subject to clause 10 (Consumer Guarantees), Queen Energy excludes all liability for any indirect, special or consequential loss, loss of profits, loss of business, or loss of data arising from your participation in the program or use of our website, however caused.

Where our liability cannot be excluded but can be limited under the Australian Consumer Law, our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the services or paying the cost of having the services supplied again.

You agree to indemnify Queen Energy, its founder and team against any loss, claim or damage arising from your breach of these Terms, your business activities, or decisions you make in connection with your own business, except to the extent caused by our negligence or breach of these Terms.

10. Consumer Guarantees Under the Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

Where you acquire our services as a consumer under the Australian Consumer Law, we guarantee that the program will be provided with due care and skill, will be fit for any purpose you made known to us, and will be delivered within a reasonable time. If we fail to meet a consumer guarantee, you are entitled to remedies under the Australian Consumer Law, which may include a refund, or having the services supplied again, depending on whether the failure is major or minor.

Any clause in these Terms that would otherwise limit or exclude these rights applies only to the extent permitted by law.

11. Termination, Suspension and Cancellation

You may withdraw from the program at any time by notifying us in writing, but withdrawal does not entitle you to a refund except as set out in clause 4 or where required by law.

We may suspend or terminate your access to the program, coaching calls, community or materials, without refund, if: you breach these Terms (including clause 6); a payment is overdue and not brought current within a reasonable period after we notify you; or your conduct puts our team or other participants at risk, or is unlawful, threatening, or seriously disruptive to the cohort.

We may cancel or reschedule a Program, cohort or scheduled session, in whole or in part, due to insufficient enrollments, illness, or circumstances beyond our reasonable control. If we cancel a Program before it starts, you will be offered a full refund or a place in the next available intake, at your choice.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of South Australia, Australia, and you submit to the non-exclusive jurisdiction of the courts of South Australia and any courts entitled to hear appeals from those courts, regardless of where you are located.

If a dispute arises between you and Queen Energy, both parties agree to first try to resolve it informally by contacting us directly (see clause 13) and engaging in good-faith discussion for at least 14 days before pursuing any other legal remedy, formal complaint, or dispute resolution process.

13. Changes to These Terms and Contact Us

We may update these Terms from time to time, including to reflect changes to our Programs, the law, or how we operate. The version published on our website at the time you purchase or apply for a Program applies to you; if we make a material change that affects a Program you are already enrolled in, we will give you reasonable notice.

If you have a question about these Terms, a Program, a payment, or you would like to make a complaint, please contact us:

Queen Energy

Email: [email protected]

Address: Somerton Park, South Australia, Australia

We aim to acknowledge complaints promptly and resolve them fairly and within a reasonable time.